FAQs


  • Can I use my own boxes for storage?

    No.

    We currently only accept boxes provided by Storage Collect for storage.


  • Can I use my own boxes for shipping?

    Yes.

    We recommend using our boxes, but you can also use your own, subject to conditions presented at the time of adding your own boxes.


  • Can I store furniture, bikes and other bulky items?

    No.

    At this time, we only accept items that fit into suitcases or our boxes. We are planning to extend our service to bikes in the near future. Furniture will always be a no-no, unless you can fit it into a suitcase or one of our boxes!


  • Where do you store my belongings?

    At highly secure, fully insured, climate controlled storage facilities at a growing number of locations in the UK.


  • How do you transport my belongings?

    Using our a combination of our own fleet of vehicles and our partners.


  • What about storage insurance?

    It's included in the price

    Insurance cover of up to £100 per box is included in the price and covers your boxes during transit and storage.


  • What can I store with you?

    Pretty much anything, as long as it fits into a box.

    Our how to pack guide lists prohibited items. Generally, you can store whatever you like as long as it is not dangerous, biodegradable or likely to damage other customer's belongings. For instance, you cannot store explosives, food products, liquids plants/pets.


  • What is your minimum/maxmimum storage period?

    Our minimum storage period is 1 week, although our minimum charge is for one month. We have no maximum storage period.


  • Can I use different collection and return addresses Storage Collect?

    Yes.

    Just specify the addresses when arranging collections and returns online.



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